Notes on building business systems
Practical things we've learned designing and implementing systems, written for business owners and operations teams, not just developers.
Latest articles
The EU Digital Product Passport (DPP): Data Readiness and Product Traceability for Indonesian Exporters
What the Digital Product Passport is under the EU ESPR regulation, the rollout schedule starting with batteries in 2027, the data suppliers in Indonesia need to prepare, and how ERP, product codes, and lot tracking help exporters keep meeting European buyers' requirements.
e-KYC and Digital Identity Verification: Secure Customer Onboarding for Business Apps
How to design e-KYC in an app: when identity verification is really needed, the ID card photo, OCR, and data matching flow, selfies and liveness checks, choosing a provider, storing data in line with Indonesia's PDP Law, handling failed verifications, and keeping sign-up conversion high.
B2B Lead Forms That Convert: Field Count, Spam Protection, and Routing to Your CRM
A guide to designing contact and quote request forms on B2B service websites: which fields you need, qualifying questions, validation and error messages, spam protection without annoying CAPTCHAs, thank-you pages, routing to the CRM and the sales team's WhatsApp, and how to measure lead quality.
Distributor Promotion Claims and Rebates: Managing Principal Claims with ERP
How distributors manage promotion claims, program discounts, and rebates from principals so no claim is missed: recording programs, calculating claim entitlement per transaction, supporting evidence, submission and reconciliation with the principal, booking claim receivables, and claim ageing reports.
Predictive Maintenance with IoT and AI: A Practical Guide for Mid-Sized Factories
A practical guide to predictive maintenance for mid-sized plants: reactive versus scheduled versus predictive maintenance, choosing the first machine, vibration and temperature sensors, the data AI models need, integration with ERP or CMMS work orders, and how to calculate the benefit honestly.
Van Sales and Order-Taking Apps for Distributors: Routes, Visits, Van Stock, and Collections
A guide to mobile apps for distributor salespeople: the difference between van sales and order taking, route plans and proof of visit, stock in the vehicle, prices and promotions per store, credit limits, field collections, offline mode, and ERP integration.
Price Calculators and Online Estimators as Lead Magnets for B2B Websites
How to build a cost calculator or estimator on a B2B service website that produces qualified leads: choosing inputs, showing honest price ranges, when to ask for contact details, sending results to a CRM, SEO for calculator pages, and measuring the impact.
Petty Cash and Operational Cash Advances with ERP: Controls, Receipts, and Reconciliation
How to manage petty cash and employee cash advances properly: the imprest system, spending limits and categories, digital receipts, approvals, replenishment, settling advances, reconciliation and cash counts, and automatic posting to ERP journals.
Sales Commission and Incentive Systems: Transparent, Auditable, Automated Calculations
How to design and automate sales commissions: percentage, tiered, target-based, and team schemes, when commission becomes payable, returns and bad debts, dashboards for reps, integration with CRM, ERP, and payroll, and how to avoid disputes.
Small Language Models (SLMs) and On-Device AI for Business Apps: When a Small Model Is the Better Choice
A guide to choosing small language models that run on devices or your own servers: the benefits for cost, latency, privacy, and offline use, their limits compared with large models, hybrid architecture patterns, and how to test them before using them in business apps.
AI Copilots for Customer Support Teams: Ticket Summaries, Suggested Replies, and Quality Control
How to use AI as an assistant for support agents: automatic ticket summaries, suggested replies from a knowledge base, classification and priority, translation, quality control, personal data limits, and an honest way to measure the impact.
Internal Knowledge Bases and Company Wikis: Keeping Knowledge When People Leave
A guide to building an internal knowledge base people actually use: document types, structure, content owners, review cycles, search, integration with chat and onboarding, access rights, and keeping content current without burdening the team.
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